Welcome to Comm Comm’s Client and Community
SUPPORT SERVICE
Whether you are a social housing provider that requires specialist support for decanting tenants, a developer who is working within a community that needs a dedicated resident liaison officer (RLO), or a house builder in the handover stage who needs a person on the ground to help with aftercare and maintenance support for occupiers – we can help.
Speak to us about how we can support you and your community to be better connected, better supported and better served.
Supporting residents, clients & communities
through every stage of works
RLO's
•
Decanting
•
Construction
•
Maintenance
•
Aftercare
•
RLO's • Decanting • Construction • Maintenance • Aftercare •
WHAT WE DO
We are resident engagement professionals specialising in supporting occupied properties during construction, refurbishment, planned maintenance and regeneration works.
Our role is to act as the bridge between residents, contractors and clients, ensuring projects run efficiently while residents feel informed, supported and respected throughout the process.
We understand that successful delivery is not only about completing works, but also about maintaining trust within communities.
Resident Liaison Services
Dedicated Resident Liaison Officers
Resident communication management
Access & appointment coordination
Home visits & welfare checks
Complaint handling &resolution
Satisfaction surveys & reporting
Resident newsletters & updates
Vulnerable Resident Support
Enhanced care plans
Safeguarding escalation
Priority scheduling
Multi-agency liaison
Tailored communication support
Decanting support
Community Engagement
Resident drop-in sessions
Estate engagement initiatives
Social value support
Community consultation events
Identifying community ambassadors
Surgeries and support sessions
Bespoke Client Services
Every project is different, which is why we tailor our approach to suit your programme, residents and operational requirements.
We can support:
Housing Associations
Local Authorities
Main Contractors
Retrofit Providers (compliance, planned maintenance etc)
Regeneration Partnerships
Facilities Management Companies
Resident Liaison in Action: Meet Lilian
WHY CHOOSE US?
People-First
Approach
We prioritise professionalism, empathy and respectful communication
Protecting Your
Reputation
We help maintain positive relationships between residents and operational teams
Experienced &
Adaptable
We understand the pressures of live environments and occupied homes
Improving Project
Delivery
Effective liaison helps reduce complaints, delays and access refusals
Trusted
Communication
Providing residents with clear, consistent and reliable updates throughout works